Need help with Axio? Start with the answers below or contact Bytes Cove directly.
Contact support
Email support@bytescove.com and include:
- Your Axio version and your device’s operating system version.
- The device model you are using.
- A short description of what happened and what you expected.
- Screenshots, if they do not contain sensitive financial information.
Please never email passwords, payment-card details, or financial entries that you do not want to share.
Frequently asked questions
Does Axio connect to my bank?
No. Axio does not connect to banks and does not require an Axio account. You enter and control your own information.
Where is my data stored?
Axio stores your financial information on your device. On Apple devices, optional Axio Pro iCloud sync also stores it in your private iCloud database. On Android, your portfolio stays local and can be exported manually. Axio does not sync portfolios between Apple and Android.
Which devices can I use?
Axio is available on Android phones and tablets, iPhone, iPad, Mac and Apple Watch. With Axio Pro, iPhone, iPad and Mac can sync through iCloud. Apple Watch receives summaries from its paired iPhone. Android keeps its portfolio locally.
How do I restore Axio Pro?
Open Axio’s Pro screen and choose Restore purchases. Use the same Apple Account or Google account that made the purchase. Purchases do not transfer between the App Store and Google Play.
How do I cancel the annual subscription?
Cancel through the store where you bought Axio Pro: Subscriptions in your Apple Account or Google Play. Deleting Axio does not cancel an active subscription.
How does the free trial work?
The annual plan may include a trial for eligible customers. The App Store or Google Play shows any offer, its length, the price and the renewal date before you confirm. Offers may differ by platform.
How do I remove advertisements?
Axio Pro Annual and Lifetime remove ads on the platform where you buy them. On Apple devices, Pro also enables private iCloud sync. Android portfolios remain local.
How do I change advertising privacy choices?
Open Axio Settings and choose Advertising privacy. Availability depends on your region and whether Google requires consent options to be displayed again.
How do I export or delete my data?
Use Axio’s data management tools to export a CSV or JSON copy and delete entries. On Android, you can also delete all local portfolio data in Settings → Data management. On Apple devices, deletions sync to iCloud when iCloud sync is enabled.
iCloud is not synchronising on my Apple devices. What should I check?
- Confirm that every device uses the same Apple Account.
- Confirm iCloud Drive is enabled and Axio is allowed to use iCloud.
- Connect the device to the internet and leave Axio open briefly.
- Verify that your iCloud storage is not full.
If the issue continues, contact support before reinstalling the app so we can help protect your data.
Privacy
Read the Axio Privacy Policy for details about local storage, optional iCloud sync on Apple devices, advertising, purchases and your choices.